Terms & Conditions

purehomelifestyle.co.uk is operated by Ice Communication Ltd, who can be contacted at Ice Creative, The Lodge, Highcroft Road, Winchester, Hampshire, SO22 5GH, +44 1962 869 866, and whose registered office is at 8C High Street, Below Bar, Southampton, Hampshire, SO14 2DH, UK.

These terms and conditions (“Terms”) apply to each purchase of goods made from our website www.purehomelifestyle.co.uk. We may change or update these Terms from time to time and will publish any changes on this website.

By making a purchase from our website you undertake that all products ordered are for your own use and not under any circumstances for resale.

These Terms are governed by English law and are subject to the jurisdiction of the English courts.

Product descriptions
We try to ensure that the product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors on our website then we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered.

If there is an error in the pricing of any products we will contact you as soon as is reasonably possible and you may either confirm the order at the correct price or cancel the order.

Please note that sometimes the colours of products as they appear on your monitor and as they actually appear may be slightly different due to factors such as your monitor display settings and, for photographs, the lighting conditions at the time.

Your Order
All products must be paid for in full at the time of ordering. When we accept your order we will send you an email confirming the details of your order and until then there is no contract between you and us.

Availability information appears in the product description for each product, delivery charges will be added at checkout. When we accept your order we will contact you by email as soon as we can confirming your order. We will then email you again within 2 working days to confirm the date and approximate time of the delivery.

Where the delivery is carried out by our own two man truck team, we will give you a 4 hour time slot during which your delivery is planned and once the truck is on its way to you will try and contact you again to give a more precise estimate of delivery.

Cancellation and returns
Unless your order was made to your specification (which includes all items painted in a colour of your choice), you can cancel your order within seven working days of receipt of the product and we will refund the cost of the goods and the standard charge for delivering the goods to you. All we ask is that you pay the costs of returning the order (or part of the order), which are £9.95 in the case of courier delivery and £150 for our truck delivery (although if you choose to return an item on the same truck that delivered it we will take it back free of charge).

Unless there is a structural defect in the product delivered to you, we do not accept returns of any products notified to us later than seven working days after delivery.

The products we supply to you will be of satisfactory quality, fit for purpose, and as described. For some products we also offer a guarantee, details of which appear in the relevant product description and on our website.

Some of our products are provided with care instructions, and we will not be liable to you for any fault with any product that arises out of your failure to follow the care instructions.

If we deliver any product with a structural defect, please contact us as soon as possible to arrange a repair, replacement or refund.

We will not be liable to you for any indirect losses, including any loss of revenue or profits or any other losses that are not reasonably foreseeable at the time your order is accepted (except that these Terms do not limit our liability to you for death, personal injury or fraud).

We will not be liable to you for any loss you suffer as a result of our being unable to comply with our obligations under these Terms because of circumstances beyond our reasonable control.

Loyalty Card
The Loyalty Card entitles the named bearer only to an additional 5% off all purchases in store at PURE home, Winchester. For more information please telephone 01962 854716, or ask in store. The Loyalty Card can not be used for online purchases at www.purehomelifestyle.co.uk

These Terms do not affect your statutory rights.

Southampton Website Design and Web Development by Ice